This Website is published by Movenpick Resort Al Marjan Island, incorporated under and in accordance with the regulations of Ras Al Khaimah, UAE, with a registered address at Marjan Island Boulevard, Ras Al Khaimah, 322277.

1. General Terms and Privacy
   1. Movenpick Resort Al Marjan Island ('we' or 'our' or 'us') operates this website ('Website'), for the secure processing of customer payment data to validate customer payment methods and/or obtain payments or pre-authorisations for customer bookings or orders ('Orders' or 'Order') made through our own Order taking services or those of third parties we work with ('Order Service').
   2. Submitting your payment data via the Website implies your acceptance of these terms and conditions.
   3. Orders are made directly between you and the Order Service and you confirm having received from and having accepted the terms and conditions of the Order Service for that Order. These Website terms and conditions in no way alter or supersede the terms and conditions of the Order Service.
   4. Other products and services may be offered, ordered and paid for through the Website from time to time and will be subject to any applicable terms and conditions that apply at that time.
   5. By using the Website, you confirm that you are not a minor (under the age of 18).
   6. We will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of Ras Al Khaimah.
   7. Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.
   8. This Website contains material, which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
   9. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
2. Security
   1. The computerized records retained in our IT systems will be kept under reasonable levels of security and will be considered as proof of communication and transaction between the parties.
3. Personal Data and Privacy Policy
   1. This personal data and privacy policy sets out how we use and protects any information that you give us when you use this website.
   2. This personal data and privacy policy includes, by reference, all terms and conditions of our corporate privacy policy - available for viewing at https://all.accor.com/information/legal/data-protection.en.shtml. In the event of any conflict between this personal data and privacy policy and our corporate personal data and privacy policy, the terms of our corporate personal data and privacy policy shall prevail.
   3. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, or required to complete any payment or pre-authorisation, then you can be assured that it will only be used in accordance with this personal data and privacy policy.
   4. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
      1. To process a payment or pre-authorisation for your transaction.
      2. For internal record keeping.
      3. To improve our products and services.
      4. To contact you for market research purposes.
   5. The Website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we have no control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this personal data and privacy policy. You should exercise caution and look at the personal data and privacy policy applicable to the website in question.
   6. We will not sell, distribute, rent or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. By accepting these Terms & Conditions you are giving us your explicit consent to do so.
   7. You may request details of personal information which we hold about you. If you would like a copy of the information held on you please send an email to reservation.almarjanisland@movenpick.com.
   8. If you believe that any personal data we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
   9. This personal data and privacy policy is in full compliance with the stipulations of any data protection laws and regulation including, but not limited to the GDPR (EU) 2016/679 regulation and the relevant current Data Protection Laws of Ras Al Khaimah.
4. How We Use Cookies
   1. A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
   2. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
   3. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
   4. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
5. Payment, Preauthorisation, Validation
   1. You provide your personal and payment details as a guarantee of the Order, either through advanced payment, pre-authorisation or validation in accordance with the terms and conditions of the Order with the Order Service, using a credit card or debit card (Visa, MasterCard, American Express, Diners Club etc.), by indicating directly in the area provided for this purpose, full name, email address, card number, expiration date (the card used must be valid at the time of the stay) and the card security code in the relevant fields.
   2. The amount of any payment or preauthorisation will be displayed and processed in United Arab Emirates Dirham. In certain circumstances you may have the ability to have transactions displayed and processed in another currency of your choice, in these circumstances any currency conversion rates are those provided by our transaction processor and we are in no way responsible for these rates.
   3. A 3D Secure payment gateway verifies the validity your transactions. A transaction may be refused for several reasons: stolen or blocked card, credit limit reached, entry error, issuing bank rejection etc. In the event of a problem, you may need to contact both your bank and us in order to confirm the Order and your transaction.
   4. At no time are payment card details transmitted via, or stored on the Websites servers as all card data is transacted directly between you and the payment gateway. All Website web pages are transmitted over secure HTTPS connections, which encrypts all data and prevent it from being seen by anyone other than the intended recipient.
   5. In general, we will not ask you to share or ask credit card information over email, or telephone, but in some cases, we may send to you a secure payment link to the email address or phone number you have registered with us, through which online payments card payments are handled.
6. Pricing
   1. The pricing of your Order and any additional ordered product and services are as per the prices offered to you by the Order Service, including any relevant taxes, and government fees. The prices of any other products and services offered to you through this Website will be clearly displayed prior to your transaction.
7. Order, Deposit, Cancellation & Refund Policy
   1. In all cases, the Order, deposit, cancellation and refund policy will be as per the terms and conditions of the Order Service, accepted by you at the time of Order. We will only process refunds through the original mode of payment.
   2. Any overpayment amount made through the Website, above that stated on your Order confirmation will be refunded directly to you by us using the original mode of payment, following proof of such overpayment being submitted to us and agreed by us.
   3. You must pay any underpayment amount from that stated on your Order confirmation from the Order Service, immediately to us upon request, following proof of such underpayment being submitted by us to you.
8. Address & Contact Details
   1. Our physical address is Marjan Island Boulevard, Ras Al Khaimah, 322277. You can also contact us via phone on +971 7 246 0141 or email on reservation.almarjanisland@movenpick.com.
9. Settlement of disputes
   1. In the event of a dispute relating to these terms and conditions, you should first contact our customer services departments to attempt to resolve the dispute amicably. If no amicable settlement is reached within 60 days, you are entitled to pursue other dispute mechanisms in accordance with the applicable law.
10. Applicable law
    1. These terms and conditions of sale are governed the laws of Ras Al Khaimah without obstructing the mandatory protective provisions applicable in your country of residence. The courts of Ras Al Khaimah shall be of the exclusive jurisdiction to resolve all the conflicts arising between you and us regarding this Terms and Conditions.
11. Entirety of agreement
    1. These terms and conditions express the parties' obligations in their entirety. No general or specific condition communicated by you can be incorporated into these terms and conditions.
12. Development/modification of the terms and conditions of online sale
    1. These terms and conditions may be modified and/or supplemented by us at any time. In this case, we will put the new version of the terms and conditions online and will automatically apply for all customers and new transactions with immediate effect.