Etihad Airways launches a health and hygiene programme championed by new wellness ambassadors.

Etihad Airways has launched ‘Etihad Wellness’, an expanded and more comprehensive health and hygiene programme and customer guide, building on the stringent measures already put in place by the airline to deal with COVID-19. The programme will be championed by the introduction of specially trained wellness ambassadors, a first in the industry, who will provide essential travel health information and care so guests can fly with greater peace of mind.

Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey. This includes aircraft cabin deep-cleaning, check-in, health screening, boarding, inflight experience and product, crew interaction, arrival, and ground transportation.

For customers requiring more specific and personalised information, skilled wellness ambassadors can be contacted directly 24/7 by emailing The dedicated multi-lingual team will offer reassurance to customers by sharing advice on travel wellbeing and details of the health and sanitisation measures being implemented throughout their journey. All Wellness Ambassadors will undergo specialised training at the airline’s training facilities in Abu Dhabi, and online.

Over the coming weeks, Etihad will also introduce wellness ambassadors at Abu Dhabi International Airport in partnership with Abu Dhabi Airports (ADAC). This will ensure the same levels of care and support are provided at every point of the customer journey throughout the airport, from check-in to security, immigration, the retail areas, lounges and boarding, so that guests can fly with added comfort and confidence.

With travel restrictions to and from the UAE lifting and the airline resuming an expanded network of international flights, Etihad will introduce wellness ambassadors on board, complementing the roles performed by other cabin crew, and providing an enhanced level of customer care focused on health and wellness inflight.

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